Team Mirror

Survey of employees and workshop to improve communication, coordination and cooperation

TARGET: With the TEAMMIRROR opinions of employees and managers about the atmosphere in a team and about the quality of the work together are collected anonymously online in a questionnaire. The results are then discussed in a workshop with the team. The target is to improve measures related to the results of of the team’s work.
This form of acquiring improvement measures in the team- as well as the recognition, at which points work together functions well – has a high motivational factor. An interestiong “side-effect” is the developent of a uniform understanding of the the target of work[together] and the processes related to it.

TARGET GROUP: The TEAMMIRROR can be used to combat interference within a team or to improve the overall teamwork with other internal and external departments. It is also an effective instrument to continually secure quality.

METHOD: The opinions to 15 themes [categories] which allow the quality of the daily work together to be described are collected: Target clarity, degree of organisation, task clarity, demands, recognition, information, the right to share in decisions, cooperation, management quality,involvement, development chances, task relationship, employee relationships, problem solving and readiness to change. A modification of the questions and themes to suit the customer is possible.

Each theme is solely defined by the 5 theses belonging to it. All theses have to be answered to the effect whether the formulation corresponds to the personal opinion or not. Anything in between is not foreseen in the interest of a critical analysis of the topic.

[The theses to the theme ' task clarity ': The tasks of the employees are exactly recorded and decribed | Everyone knows what he or she has to do and also how it should be done | There are clear instructions to enable everyone to complete their work in an orderly manner | we improvise more than working to a plan, as tasks are not well enough defined | the performance criteria for the assigned tasks are not clearly defined.]

EXAMPLE: The graphic shows the spectrum of opinions of all participants and also enables the comparison of the opinions of the employees[E] and managers [M].

During the evaluation three aspects are especially interesting:
» how the team sees itself as a whole?
» to what extent employees and management agree in their estimation?
» to what extent employees, as well as management, have the same opinion amongst themselves?

The themes with the biggest differences in opinions and those deemed the most worthy for improvement in their overrall assessment will be identified as the focus for the workshop.

In the Workshop we go back to individual answers and discuss what the participants meant and how the state can be improved together.

BENEFITS: Measures worked out together, team related and for the team overall for a measurable improvement in communication, coordination and cooperation.